1. Price list

All the prices shown on our product list include taxes. The overall price appears in the final purchase summary, indicating the quantity corresponding to the applicable taxes according to the country selected in the delivery details.

Regarding value added tax (VAT), as a general rule we apply the rate in force in the region of the European Union where this tax is applicable. All those businesses that form part of the European Union will be exempt from paying this tax except for Spain. VAT will not be charged in sales to any other country in the world; however, the customs system of each country will apply the corresponding taxes.

The Canary Islands, Ceuta and Melilla are considered to be non-EU countries since they have their own tax systems. Purchases made by residents of these countries are therefore exempt from VAT (customs charges and import taxes are not included in the price of the items or in shipment and will be paid by the recipient upon delivery).

The prices shown on Lavinateria.net may be reviewed and modified at any point if conditions so require.
 
2. Payment methods

We have the following payment options: transfer and credit card. These two payment methods are 100% secure and process the information in encrypted form only. Lavinateria.net does not know nor does it store your credit card details in any database as the entire operation is carried out on these platforms, which then indicate to us whether the payment has gone through or not.

a) Transfer
If you choose a bank transfer as your payment option, you'll receive an email indicating the necessary information to make the transfer to COMAS CALLS VINATERIA S.L. together with your order confirmation.

It's very important to indicate ‘order num. xxxx’ in the payment description, as well as your name and surname(s), and to carry out the transfer within a maximum period of seven days from the date of the order. The order will not be considered effective until we receive confirmation of the transfer from the bank. In any case, in order to process shipment more efficiently and to check the information provided by our bank more efficiently, we recommend you send us proof of payment of the transfer by fax to (+34) 972 864 660, or by email to HYPERLINK "mailto:vi.calls@lavinateria.net" vi.calls@lavinateria.net.

Don't forget that you must make the payment in EUROS and that all possible exchange fees or bank commissions are paid through your account on opting for this payment method.

b) Credit card

An online POS terminal is a totally secure payment system for online purchases. All transactions carried out through an online POS terminal guarantee security, confidentiality and integrity for all those involved: cardholders, card issuers and our business.

Transactions are carried out in real time, so that operation authorisation is communicated to the business and the client at once. The payment is then made into the store’s account. This system includes the latest e-business protocols developed by VISA and MasterCard, which are 3D Secure (Verified by Visa) and SPA/UCAF. These protocols identify the buyer using your card as a method of payment in an online store. Prior to this, the card user should have registered with the bank.

 

3. Shipment methods and delivery times

Lavinateria.net reserves the right to change the types of shipment and the company through which this is carried out, regardless of what is displayed on the website, as long as this is not detrimental to the client.

Note:
In no case will deliveries be made to post office boxes.
In the case of payment via transfer, no order will be sent until we receive confirmation of the transfer from the bank.

a) Delivery points:

If you live near our winery in Hostalric, you can drop by to collect your order and save on costs. Just mark this option when you give the delivery address for your order. It’s that easy.

b) Shipments to Spain and Portugal
Our commitment is to hand over the items to the carrier on the same day the order is made, for all orders completed before 12 noon and provided the items are in stock.

c) Delivery times:

- from 2 to 3 days for shipments to mainland Spain, Portugal and the Balearic Islands;
- from 6 to 8 days for shipments to the Canary Islands;
- and for shipments to Europe the delivery time is between 4 and 7 days.
Deliveries are not made on Saturdays, Sundays or bank holidays.

All deliveries are made using a standard, inexpensive service and are carried out during the day, from 8.00 a.m. to 7.00 p.m., Monday to Friday and with no advance notice; it is therefore recommended that you provide an address where someone is always present during the day to receive the delivery. Should the carrier try to deliver the package and there is no one to receive it, they will leave a note with a telephone number so you can call to arrange, if possible, a new delivery or to collect it from their depot.

If, on the second delivery, there is no one to receive it, the carrier will leave a second note. From then on, your order will remain at the offices of the carrier agency for a period of 10 days. After this period, your order will be returned to our warehouse.

On receiving your package:
1. Check the merchandise received as soon as it's delivered.
2. Mark any defect you notice in the package on the delivery invoice, making note of your reservations and including your signature.
3. The carrier does not allow the merchandise to be returned if the client opens it in their presence, but you can check the box from the outside and, if you detect that it's damp or wet, do not accept the order. The carrier will notify us of the incident and we arrange another shipment at no extra cost to you.
 
4. Transport costs

The prices for transport are added at the end of the order and vary according to the weight and destination.
Transport costs include transport and insurance. In the case of the Canary Islands and Andorra they include the transport, insurance and export clearance costs, but not import fees or local taxes, which are charged to the customer. Here is a link to consult transport costs.

The number of bottles corresponding to each weight is approximate and varies depending on the bottles ordered.

Approximate bottle weights:
- 75cl bottles: 1.5 kg
- 150cl magnum: 3 kg
- 300cl double magnum: 6 kg

 

5. Guarantee

Lavinateria.net clients are protected under the guarantees provided by the different manufacturer of each item.

 

6. Returns and exchanges

Orders may be cancelled with no extra cost up to the time of shipment. If we receive a cancellation notice once the package has already been sent, it is considered a return.

In order to make a return, you have a period of 14 days from the date of the order’s delivery, and the products must meet the following conditions:

a) They must not have been opened or exposed to inappropriate conditions.
b) They must maintain their original appearance.
c) They are to be returned with the correct protection, in the original packaging, and in perfect condition for their subsequent sale.

Once we receive the merchandise at our warehouse and have confirmed that the above conditions have been complied with, Lavinateria.net will allow the return of the product and will reimburse the cost in full, in accordance with the payment method used.

Shipment and return costs are met by the client except for returns caused by a mistake on our part or a defect in the product. In this case Lavinateria.net promises to exchange the defective product for another item of the same value, or to refund the cost in full. It will also meet the return and subsequent shipment costs. In order to carry out an exchange or return you must contact us beforehand, either by email to vi.calls@lavinateria.net or by calling (+34) 972 864 660. Otherwise exchanges or returns will not be accepted.
 

7. Protection of personal data

In order to use some of the services offered by Lavinateria.net, users must provide some personal data in their registration. Users of Lavinateria.net authorise COMAS CALLS VINATERIA S.L., as owner of the website, to automatically process the personal details included on our website and the personal database generated by the website.

In compliance with Law 15/1999, of 13/12/99, on the Protection of Personal Data, Lavinateria.net informs users that the personal data requested in our forms will be entered in a personal database. Users of Lavinateria.net are entitled, at all times, to exercise their right to receive information, access, rectify, contest or cancel their data under that provided for in the LOPD (Organic Law on the Protection of Personal Data - Ley Orgánica de Protección de Datos de Carácter Personal). Such rights may be exercised out via email to vi.calls@lavinateria.net or by post to:
Comas Calls Vinateria S.L.
c/ Mn Jacint Verdaguer, 10
17450 Hostalric
Girona, Spain

Lavinateria.net will not transfer, sell or share these personal data to benefit third parties that do not form part of our company. The data provided will not be used for any purpose other than the provision of services and will be eliminated when no longer necessary for said purpose. The email addresses users provide are used to send our ‘Newsletters’ or other types of information that may be of interest to users. If this personal information is revealed voluntarily by users in any of the sections of the website that may be accessed by the general public (chats, forums, classified ads, etc.), users must bear in mind that, when they introduce their email address, it may be used by third parties for different purposes such as sending unwanted advertising. Our company is not responsible for the consequences of such actions.

Lavinateria.net has adopted the legally required levels of security for the protection of personal data and will do everything possible, in accordance with its resources, to avoid the loss, misuse, alteration, unauthorised access to or theft of personal data offered to our company.

Lavinateria.net reminds users that it will collaborate at all times with the legal authorities, obeying any court order that may involve revealing the identity of a user that might have broken the law.

Lavinateria.net reserves the right to modify the content established in this privacy policy.


8. LSSICE Law

Pursuant to the Law on Services in the Information Society and Electronic Commerce (LSSICE - Ley de Servicios de la Sociedad de la Información y de Comercio Electrónico), we inform users:

On making use of our services, users agree to receive regular commercial communications, their subscription to which may be cancelled via an internet form created for such a purpose. For your convenience, we also have an information line: (+34) 972 864660 and an email address: HYPERLINK "mailto:vi.calls@lavinateria.net" vi.calls@lavinateria.net. The services offered are provided by the company Comas Calls Vinateria S.L., c/ Mossèn Cinto Verdaguer, nº 10, 17450 Hostalric (Girona) with tax code B17948548.


9. Terms and conditions of use

This website and all the materials and information on it are provided by Lavinateria.net and should only be used as reference material. On using this website it's understood that you have read and understand our terms and conditions and accept to abide by them. If you do not agree with the terms and conditions, do not use this website or download any information or materials found on it.
 

10. Applicable law and jurisdiction

These General Conditions of Purchase will be interpreted and governed in accordance with Spanish legislation.

For any legal matters resulting from the existence, access to, use or content of the General Conditions of Purchase, both the Client and Lavinateria.net expressly waive any other code of law they may be entitled to and submit themselves to the exclusive jurisdiction and authority of the Courts and Tribunals of Girona.

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